Student Login Help
First Time Logging In?
As part of your admissions package you will have received a default Georgian College username (your 9-digit student number) and password (your birthdate YYMMDD). You must change this default password before logging into Blackboard using Quest Password Manager.
If you have not recieved an admissions package, or do not know your student number, please contact the Office of the Registrar.
Please Note: This new password should also be used to login to your student email account and the computer network on campus. If you have already logged in on campus and changed your password, you may skip this step and use your new password to login to Blackboard.
Returning Users
If you have used Blackboard within the previous year your username and password will remain the same. If it has been more than one year since your previous login, your password is now expired. You can reset your password using Quest Password Manager.
For further assistance with login issues, please contact:
IT Support:
Library Helpdesk:
Student Technical Support
For Blackboard technical support regarding login issues please contact:
IT Support:
For support regarding content, test errors, or Blackboard use, please contact your instructor.
For support regarding enrollment, please contact the Registrar's Office:
For all other support issues please contact:
Library Helpdesk:
Student FAQ
Q. I cannot login to Blackboard, what should I do?
A. Please close this window and click on the "Login Information" section for assistance.
Q. Why are my courses from last semester still showing in my account?
A. Courses will remain in your account for 3 weeks after the semester has finished. Once your grade has been entered into Banner, your enrollment to the course will be disabled and you will no longer see the course.
Q. Why am I unable to see my courses for this semester even though I have registered?
A. All courses are created on Blackboard in an "unavailable to students" status. Once your instructor has finished setting up the course, they will change the status to "available" and you will be able to see it when you login. To find out when a course will become available, please contact your instructor.
Q. How do I submit an assignment using Turnitin?
A. Please visit the Tip Sheets section for PDF instructions on submitting an assignment using Turnitin.
Q. How can I print my powerpoint from Blackboard?
A. By default, Powerpoints open in a Blackboard window within the course, and cannot be printed from this location. To print a Powerpoint file, right-click on the file and choose, "Save Target As", and save the file to your computer. This will allow you to open the file in Powerpoint and print the presentation. For further assistance with this, please contact the library at the campus closest to you. (Please see the Technical Support link on the previous page for phone numbers and email addresses).
Faculty Login Help
First Time Logging In?
If you are new to Georgian, please contact your Academic Officer or Manager to access a username and password.
Returning Users
If you have used Blackboard within the past 40 days, your username and password will remain the same. If it has been more than 40 days since your previous login, your password is now expired. You can reset your password using Quest Password Manager.
For further assistance with login issues, please contact:
IT Support:
Faculty Tip Sheets
Creating Grade Columns in Grade CenterDownloading Assignments Submitted to Grade CenterEntering and Changing GradesExempting GradesAdding AnnouncementsCreating Course AssignmentsCreating Group AssignmentsCreating Turnitin AssignmentsCreating Content AreasCreating Folders For Course ContentEmailing Your StudentsPosting the Official Course OutlinePosting an Internet LinkPosting Documents and Powerpoint PresentationsPosting a Course SyllabusUsing BlogsUsing ChatUsing Discussion BoardsUsing Group PagesUsing JournalsUsing the Virtual ClassroomOrganizing Columns in the Grade CenterAdding Grade CommentsSetting Course AvailabilityCreating an Online SurveyCreating an Online TestUsing Content from a Previous CourseView Grade Column StatisticsWeighting GradesFaculty Technical Support
For Blackboard support regarding user account creation, or course shell creation, please contact your department or your Academic Officer.
For Blackboard support regarding developmental course shell creation and other administrative technical questions please contact:
Blackboard Admin:
For Blackboard instructional support or for information regarding Blackboard training sessions, please contact:
Adon Irani:
Faculty FAQ
Q. Course Availability: What do I have to do at the beginning of a semester?
A. At the beginning of a semester all course shells are created with a default status of unavailable. This allows faculty to develop and organize course content before giving access to their students. When ready, all faculty must set their course status to available so that students are able to access it. Instructions on setting the course availability can be found in the Tip Sheets section.
Q. What if I do not see my courses?
A. Courses and faculty assignments will appear automatically within Blackboard, usually within 12 hours after the faculty member has been assigned to the course within Banner. Faculty assigments within Banner must be made by your Academic Officer. If you do not see your courses within Blackboard, please contact your Academic Officer or program area to ensure that you have been assigned to the course within Banner.
Q. What if I am missing students in my Blackboard course?
A. Students are enrolled automatically through the official Banner registration process. Faculty no longer have the ability to add/remove students manually from a course, and should not contact the Blackboard Administrator to have a student enrolled if they do not appear in Blackboard. If a student does not appear in Blackboard as expected, this likely means that the student has unpaid fees or a hold on their account. Please have the student contact the Registrar's Office to identify and resolve the issue. If your students are auditing your course, they must be entered in Banner. Please have the students contact the Registrar's Office to complete this request.
Q. What if I have trouble logging into Blackboard?
A. Blackboard account names and passwords are synchronized with your Georgian email account. This applies for all faculty, staff, and students. If you have trouble accessing Blackboard or have forgotten your password, please close this window and click on the "Login Information" section for assistance.
Q. What changes are being made to email addresses in Blackboard?
A. The ability to change the e-mail has been removed, and as of fall 2008 all e-mails in Blackboard will be reset to the officially assigned Georgian e-mail address. This should be communicated to your students. This also means that, as a faculty member, it is critical that you use your official Georgian email account regularly. All non-Georgian email accounts will no longer be supported.
Q. How do I combine multiple sections of a course?
A. Blackboard has a Course Merge Tool that will allow you to combine multiple sections of a course and keep your enrollments up-to-date even after the sections are merged. It is not necessary to reconcile your student lists with Banner as this will be maintained automatically. Instructions for the Course Merge Tool can be found in the Tip Sheets section.
Q. What happens at the end of the term?
A. All courses will remain available for up to three weeks following the end of a semester. Students will be able to access course materials in the course and review their grades during this time. Once final grades are submitted to Banner, the course becomes inaccessible to both students and faculty. In the instance that a student has not received a final grade or has an incomplete status in Banner, both the faculty and the student will continue to have access to the course. This will allow students with an incomplete status to continue work on a course. As per College policy, 4 months after the end of term, incompletes are rolled to an F. This makes it the responsibilty of the instructor to enter the valid grade before that point if the student completes their work.
What resources are available to faculty and students regarding Blackboard's new discussion board?
Comprehensive guides for using the discussion board are available for both students and faculty in the Tip Sheet section. The Centre for Teaching and Learning offers frequent workshops for Blackboard. See calendar for offerings: http://staff.georgianc.on.ca/ctl/calendar
Q. How are new faculty hires impacted by the Banner/Blackboard integration?
A. The process works exactly the same for new faculty. Once they are assigned to a course in the Banner system, they will be given a Blackboard shell for each course assignment. However, new faculty hires must first be set up with accounts in the human resource and IT systems before they can be granted access to Blackboard. Unfortunately this may represent an unavoidable delay in getting some new faculty hires into Blackboard. It is essential that the Academic Officers contact HR to have the processing expedited to have the new instructor added to Banner and then communicate the faculty assignment to scheduling. Although there may be delays caused by this bottleneck, this is part of a larger process to integrate all systems at Georgian. A new HR system is scheduled to be implemented by Fall 2009 that will help to alleviate this bottleneck.
PLEASE NOTE: In the majority of circumstances, you should not be directly contacting BBADMIN. The override functions provided in the past (i.e. assigning faculty to a course that was not set-up in Banner) cannot be performed as the system automates these assignments and proper procedures must be adhered to in order to keep the system running smoothly.
In the event of any problem or concern, please refer to above documentation and follow-up with the specified contact person.
If you have a question or a concern about Blackboard that is not covered here, please contact Adon Irani, the Instructional Technologist, at ext.1162 or email airani@georgianc.on.ca.
For workshops and upcoming training sessions on Blackboard and other instructional technologies, please visit: http://staff.georgianc.on.ca/ctl/registration.
Acceptable Use Policy at Georgain College
This system is for the use of authorized users for educational or employment purposes only. Individuals using this computer without authority, or in excess of their authority, are subject to having all of their activities on this system monitored and recorded by System Administrators. In the course of monitoring individuals improperly using this system, or in the course of system maintenance, the activities of authorized users may also be monitored. Anyone using this system expressly consents to such monitoring and is advised that if such monitoring reveals criminal activity or activities contrary to College procedure, System Administrators may provide evidence of such monitoring to law enforcement officials and/or College Management.
